Returns & Exchanges

At Gemloader, we want you to be completely satisfied with your fashion finds. If your purchase isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the unwashed and unworn items with original tags still attached into the original shipping bag or a secure box.

3

Attach the Shipping Label

Print the prepaid return shipping label provided via email and affix it clearly to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing